Frequently Asked Questions
Clarity for Your Journey
Find answers to common questions about our counselling process, child and family support, NIHB coverage, and what to expect during your first session.
Do I need a diagnosis to access counselling?
No. Counselling can address many life, emotional, relationship, parenting and transition concerns without a formal diagnosis.
Do you work with children?
Yes. Services can be tailored to children and youth using developmentally appropriate and creative approaches.
Do you provide autism support?
Yes. Individualized counselling and supportive services are available for autistic children, youth and families, focusing on strengths, communication, emotional regulation, and sensory-informed strategies.
Do you provide couples counselling?
Yes. Couples counselling can focus on communication, conflict resolution, emotional connection, relationship patterns and other agreed-upon goals.
Do you work with families?
Yes. Family counselling and parenting support are available based on family needs and service fit.
Do you offer virtual counselling?
Most services are virtual. Suitability depends on the client, service, location and applicable professional or program requirements.
Do you accept NIHB?
Our Journey Healing is a registered provider for eligible counselling services through NIHB, subject to current NIHB eligibility, approval, billing and fee requirements.
Will NIHB cover all of my counselling?
Not necessarily. Coverage depends on eligibility, service type, approval and applicable program limits.
Do you direct bill insurance?
Direct billing availability varies by insurer and current provider arrangements. Ask before booking if direct billing is important to you.
What happens during the first appointment?
The initial session focuses on understanding concerns, goals and relevant background and determining an appropriate service plan.
Is counselling confidential?
Counselling is confidential subject to applicable professional, legal and safety-related exceptions. Details are explained during intake and in the Client Service Agreement.
Is counselling an emergency service?
No. For immediate danger call 911. In Canada, call or text 988 for suicide crisis support.
What is your average waiting time?
There is no waitlist. We generally take about a week to pair our clients with an appropriate counselor.
Have more questions or ready to book an appointment?
Feel free to reach out to us with any inquiries or to schedule a session.